Free Technical Support

We answer all forum questions and email questions within 2 business days.

Online FAQs
View forums for each product to see the most commonly asked support questions for BVRP products.
> FAQs
> FAQs (for Motorola Phone Tools only)

BVRP Product Support Forums
Visit BVRP's interactive forums to ask questions of support and other BVRP software users.
> BVRP Forums

Email Support
If previous steps were unsuccessful, click the following link and fill out
the form to send an email to our customer support department.
> Email Support
> Email Support (for Motorola Phone Tools only)

Consult your software documentation
Visit the download section to find your software documentation.
> Documentation

Check for patches and updates
Visit the download section to find newly available patches/updates for your software.
> Patches / Drivers

Register your product
Please register your product for complete access to free online customer support.
> Register your product


Fee-based Technical Support

Technical Support Policy
NOTE: This policy replaces the Technical Support Policy printed in your manual and any other previously published policies.

BEFORE CONTACTING TECHNICAL SUPPORT — Please take advantage of our free options. Look in the Frequently Asked Questions (FAQs), Forums, User's Guide, or the help files in the program. The FAQs may have information and helpful hints that are more current than the User's Guide and online help. If the FAQs do not help, you can submit a free question in our forums or email us. We answer all forum questions and email questions within 2 business days.

LIVE TECHNICAL SUPPORT POLICY — Our goal is to provide powerful, low-cost software solutions and services to small business and home users. In order to keep our product costs low, we have chosen not to include the cost of Live Technical Support in the price of our software. Live Technical Support is a premium service and is available on a pay-per-incident basis.

WHEN YOU CALL — Please have your credit card, serial number, and version number ready.

Technical Support
$24.95 per incident
720-330-1458
Monday through Friday, 7:00am to 5:00pm Mountain Time (Holidays excluded)

Sales
720-330-1450
Monday through Friday, 7:00am to 5:00pm Mountain Time (Holidays excluded)

NOTE: This policy is subject to change without notice. Support services will be provided according to the prices, terms, and conditions in place at the time the services are used.